FAQ
Arcade Pocket - Frequently Asked Questions (FAQ)
Welcome to the Arcade Pocket FAQ! Below you will find answers to common questions about our product, our shipping policies, and our money-back guarantee. If you need further assistance, please feel free to contact our customer support team at [email/contact details].
1. What is the Arcade Pocket?
The Arcade Pocket is a compact, portable gaming device that brings classic arcade games to the palm of your hand. With its retro design, easy-to-use controls, and a wide selection of pre-loaded games, it’s perfect for gamers of all ages who want to relive the nostalgia of arcade gaming wherever they go.
2. What games are included on the Arcade Pocket?
The Arcade Pocket comes pre-loaded with a variety of classic games spanning different genres, including action, puzzle, sports, and adventure. The exact list of games may vary depending on the model, but you can expect a selection of fan-favourites from the golden age of arcade gaming.
3. How do I charge the Arcade Pocket?
The Arcade Pocket is equipped with a rechargeable battery. Simply use the USB cable provided in the package to connect the device to a power source. A full charge typically takes 2-3 hours and provides hours of uninterrupted gameplay.
4. Is there a warranty on the Arcade Pocket?
Yes, the Arcade Pocket comes with a 1-year limited warranty. This covers any manufacturing defects. If you experience issues with your device within the warranty period, please contact our support team for assistance.
5. Money-Back Guarantee
We want you to be fully satisfied with your purchase. That’s why we offer a 30-day money-back guarantee. If, for any reason, you are not happy with your Arcade Pocket, you can return it within 30 days of receiving it for a full refund.
Conditions:
- The product must be returned in its original condition and packaging.
- Items that are damaged, used, or missing parts may not be eligible for a refund.
- Customers are responsible for return shipping costs.
Please contact our customer service at [email/contact details] to initiate a return. Once your return is received and approved, the refund will be processed within 5-7 business days.
6. How long does shipping take?
We aim to deliver your order as quickly as possible. Shipping times vary depending on your location:
- UK Orders: Estimated delivery time is 7-15 business days.
- International Orders: Estimated delivery time is 15-30 business days.
Please note that these are estimated times and may vary due to factors beyond our control, such as customs processing or delays with the courier service. You will receive a tracking number once your order has been shipped, so you can monitor its progress.
7. Do you ship internationally?
Yes, we offer worldwide shipping! Please be aware that international orders may be subject to customs duties or taxes depending on your country’s regulations. Any additional charges are the responsibility of the customer.
8. Can I track my order?
Absolutely! Once your order has been dispatched, you will receive an email with a tracking number. Use this number to track your order’s status through our courier’s website.
9. How do I contact customer support?
If you have any questions, concerns, or issues with your Arcade Pocket, our customer support team is here to help. Please reach out to us at [email/contact details]. We strive to respond to all enquiries within 24-48 hours.